1.1. The new website has been designed to provide the ultimate user-friendly pizza ordering experience with improved navigation and functionality throughout, allowing customers access to offers and promotions.
1.2. The new website’s highly graphical user interface is designed to be mobile-friendly to cater to smartphone and mobile device users.
2. Is this a new website or a phishing website?
2.1. Our new website is a legitimate website which starts with http://. Additionally, our website is also secured by SSL certificate on every page.
3. Why did you change the login ID to email address?
3.1. We changed the login ID to email address as it is convenient for our customers to remember their email addresses and passwords. With that, customers will have single logins similar to their emails and social media logins.
3.2. From a security stand point, customers’ personal information is safe with the Hashing password method.
4. What happens to my previous login record?
4.1 We still keep our customer data therefore customers can still login using their login record.
5. I have free onion rings coupons in my account but I cannot see e-coupons in my account. Where can I check for e-coupons?
5.1. The e-coupons can be viewed under ‘My Profile’ page.
6. I cannot seem to find my address
6.1. Please call our hotline at 1-300-888-333 if you are unable to find your address.
7. I forgot my password. How do I reset?
7.1. To reset you password, click on Login then Forgot Password.
7.2. Enter your registered email address.
7.3. We will send the Password Reset link to your email. Once you click on the link given, it will bring you to the page where you can reset your password.<
8. I cannot login with my username and password. My email address also does not work. The new website looks nice but is it necessary to use my email address as required for login?
8.1. We changed the login ID to email address as it is convenient for our customers to remember their email addresses and passwords. With that, customers will have single logins similar to their emails and social media logins.
8.2. From a security stand point, customers’ personal information is safe with the Hashing password method.
9. How do I redeem FRP coupon?
9.1. Please look out for the “Got Coupon” column. It is a blue box at the bottom right of the page.
9.2. Key in your coupon number FRP and click “Submit”.
9.3. It will bring you to the new page. Proceed to key in the serial number available on the printed coupon.
10. I am having problems with the address information while signing in. I can’t fill up my address as it does not match your existing list.
10.1. Please call our hotline at 1-300-888-333 if you are unable to find your address and we will assist you from there.
11. What do you mean by add nickname? I cannot enter my address.
11.1. The nickname section is for your ease of reference when making online orders.
11.2. You may have more than one address under your registered login.
11.3. Additionally, you could pick which address is your primary delivery address.
12. There is an English language selection however, no other languages available. Is this function not ready? Will the website be available in other languages, if so, what languages?
12.1. In future, we will consider adding another language if we see a need to.
13. How do I print the tax invoice online?
13.1. First, login to the website.
13.2. Next, go to ‘My Profile’ and click on ‘My Order History’.
13.3. Proceed to ‘View Receipt’ on transactions which you have made before.
14. I cannot find my previous order history.
14.1. To find Order History, click on ‘My Profile’. From there, there is an ‘Order History’ tab.
14.2. Kindly contact us at 1-300-888-333 and we can also assist you in checking your order history
15. I cannot see to view the web ordering page in full.
15.1. To view the web ordering page in full, press “Control – or +” to zoom in or out.
16. If I wish to place my order via Facebook, what password do I key in?
16.1. If you would like to place your order via Facebook, you are required to use the same login and password as per your Facebook account.
17. Can I confirm if Domino’s has received my online order?
17.1. With our GPS tracker, you can track your orders online once it has gone through.
18. I have just moved and would like to change my address, how do I do this?
18.1. To change your address, login and click on ‘My Profile’.
18.2. Under the “My Address” tab, you can edit or update your address details.
19. Do you keep credit card details?
19.1. No, we do not keep credit card details of customers.
20. With the store details available, can I order directly from the store and not via online or the hotline number?
20.1. Domino’s provide convenience via multiple ordering platforms.
20.2. One of them is take-away where orders can either be made there and will be ready in 15 minutes.
20.3. Alternatively we also provide pre-order convenience where orders can be made online (up to 7 days in advance) and can then be either picked up at stores or delivered, for free.